Frequently Asked Questions

The C3 and C3⁺ are ECG recorders designed and approved according to the international standard for long term ECG monitoring, also known as Holter-recording (IEC 60601-2-47). The main purpose is to detect cardiac arrhythmias.

The C3 should be used as shown in the Getting Started Section.
It is fixed on the body using conventional adhesive electrodes (NB: Electrodes are not included in the packaging).

The following notes on the different LED colors explain the operational status of the device:
• Green flashing, fast: The device is on
• Green flashing, slow: Recording in progress / normal operation
• Blue flashing light: The device does not have proper contact with the skin
• Yellow flashing light, slow: Low battery charge
• Yellow flashing light, fast: No critical error (please refer to the instructions for use)
• White flashing light: Critical device error

(Please contact our Support to discuss how to proceed.)

After being fully charged, the battery life is approximately 48 hours for the C3 and 7 days for the C3⁺.

Our holter monitors are splash-proof (IP 54). However, we do not recommend wearing the device while showering or bathing.

If you experience technical difficulties or your device does not work as expected, please contact our Support.

Please get in touch with us. We will get back to you as soon as possible.

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For price inquiries, please get in touch with us: Contact Us.
The price of the C3⁺ includes the associated Data Transfer Software (DTT). More information can be found on the support section.

We fully support Cardioline and Cardiomatics. In addition, recordings can be exported in the open EDF data format, which is used by a great variety of applications. Click here to read more.

The warranty period / warranty period is 2 years from the date of purchase.

The Data Transfer Tool (DTT) and the device are compatible with Windows 7 and newer versions of Windows.

For data transfer, the C3-Holter device must be connected to a computer via a USB cable (included). The associated software, Data Transfer Tool (DTT), must first be installed on the computer. For detailed instructions, please refer to the technical documentation available on our Support page.

Currently, the creation of an automated holter report takes up to 24 hours from the request.