Are you service-minded, structured, and tech savvy? And are you ready to provide the best customer experience possible? And do you speak and write German on a high level and are not afraid of talking German on the phone?

If you couldn’t help but nod, then you might be the one we are looking for: an ambitious team player to service our German customers.

Job description

The Support Team at Cortrium is looking for a full-time Customer Supporter to enhance the Customer Experience. You will be part of a fast growing team of dedicated and passionate people, who are driven by the idea to make it accessible for as many people as possible to be diagnosed early on in case of heart arrhythmia. We aim to do this time efficient and easy with a device that is convenient for the patient and an analysis that is convenient for doctors.

Your friends would describe you as positive and friendly. You are quality-minded, excel at multitasking and want to gain further work experience as well as develop your competencies in an international company.

As a German Customer Supporter, reporting to the Customer Support Manager, you are providing first line support, in close collaboration with Sales, R&D and the management to provide excellent real-time support to our German-speaking customers.

What you'll do

  • Provide outstanding service to our German-speaking customers via prompt and value-adding interactions over the phone or via email
  • Take ownership of the support cases in our CRM-system and be responsible for funneling them through all process stages until a solution has been found
  • Escalate support cases based on severity levels and associated business risk assessments
  • Guide through software installation process through TeamViewer
  • Be an expert on Cortrium’s product, features and the software solutions sold
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Be the voice of the customer by logging and advocating for feature requests

Who you are

  • Fluent in written and verbal German as well as in English – Danish is a plus, but not a requirement
  • Strong technical aptitude – you are able to quickly learn and implement new technologies
  • The ability to quickly assess a situation and create a sense of urgency for rapid resolutions
  • Affinity to med-tech product
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
  • Able to effectively communicate with all internal and external stakeholders from Sales, R&D, Marketing and Customer Experience – Technical support experience is not necessary – customer service experience is preferred

What we offer

  • Open, informal, and international working environment
  • IoT hub “Mindfuture" in Høje Taastrup: Co-working space for entrepreneurs
  • An opportunity to actively help to grow the company you are working for
  • High level of responsibility and excellent career opportunities
  • Indoor gym and changing rooms
  • State of the art meeting room facilities
  • Daily breakfast, healthy lunch prepared by our dedicated workspace’s chef, endless supply of tea and coffee and fresh organic fruit

Please send your application including CV by using the button “Apply online”. The start day is as soon as possible.

About Cortrium

Cortrium is a Danish med-tech company founded in Copenhagen in 2014. Cortrium develops state of the art medical devices that are designed to detect heart diseases. The company offers innovative and user-friendly solutions that are compatible with both stand-alone and AI-enabled cloud-based analysis software.

Cortrium’s recording device, the Cortrium C3+ Holter Monitor, makes cardiac arrhythmia screening easy, fast and convenient for both physician and patient. We at Cortrium are convinced that the C3+ Holter Monitor will significantly advance the digitalization of the healthcare system and simplify everyday practices. With our profound medical expertise and in-depth technical knowledge, we can develop products that fit today’s healthcare market and will shape the healthcare market of tomorrow – for the benefit of doctors and patients alike.

Currently, Cortrium is expanding internationally – Germany being its main market at the moment. Therefore, the company opened up a German branch office in Berlin in 2018. The German customer support operates out of the office in Høje Taastrup.

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What to expect at Cortrium?

Foodie?

Enjoy a catered breakfast, lunch and fresh fruits. Every day.

Flexible hours

Morning person or night owl? We got you!

Public transport

Easy, barrier-free access and treehugger friendly workplace.

Free coffee & tea

Get your caffeine fix for free.