Are you service-minded, structured and tech savvy? And are you ready to provide the best customer experience possible?

If you couldn’t help but nod, then you might be the one we are looking for: an ambitious team player to service our German customers and to support our Sales team.

Job description

The Support Team at Cortrium is looking for a part-time (10-12 hours a week) German Student Assistant to enhance the Customer Experience. You will be part of a fast growing team of dedicated and passionate people, who are driven by the idea to make it accessible for as many people as possible to be diagnosed early on in case of heart arrhythmia. We aim to do this time efficient and easy with a device that is convenient for the patient.

Your friends would describe you as positive and friendly. You are quality-minded, excel at multitasking and want to gain further work experience as well as develop your competencies in an international company.

 

As a German Student Assistant in Customer Support, reporting to the Customer Support Manager, you are providing first line support, in close collaboration with Sales, R&D and the management to provide excellent real-time support to our German customers.

What You'll Do

  • Provide outstanding service to our German-speaking customers mainly over the phone and email
  • Guide customers through software installation process through TeamViewer
  • Take ownership of the support cases in our CRM system and be responsible for funnelling them through all process stages until a solution has been found
  • Escalate support cases based on severity levels and associated business risk assessments
  • Provide support to the Sales team and our partners sales representatives
  • Be the voice of the customer by logging and advocating for feature requests

Who You Are

  • Fluent in written and verbal English and German communication skills - Danish is a plus, but not a requirement
  • Strong technical aptitude - you are able to quickly learn and implement new technologies
  • The ability to quickly assess a situation and create a sense of urgency for rapid resolutions
  • Affinity to med-tech product
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
  • Able to effectively communicate with all internal and external stakeholders from Sales, R&D, Marketing and Customer Experience

What We Offer

  • Open, informal and international working environment
  • IoT hub “InQvation" in Høje Tåstrup: Co-working space for entrepreneurs
  • An opportunity to actively help to grow the company you are working for
  • High level of responsibility and excellent career opportunities
  • Indoor gym and changing rooms
  • State of the art meeting room facilities
  • Endless supply of tea and coffee and fresh organic fruit

About Cortrium

Cortrium is a Danish med-tech company founded in Copenhagen in 2014. Cortrium develops state of the art medical devices that are designed to detect heart diseases. The company offers innovative and user-friendly solutions that are compatible with both stand-alone and AI-enabled cloud-based analysis software.

 

Cortrium’s second generation recording device, the Cortrium C3+ Holter Monitor, makes cardiac arrhythmia screening easy, fast and convenient for both physician and patient.

We at Cortrium are convinced that the C3+ Holter Monitor will significantly advance the digitalization of the healthcare system and simplify everyday practices. With our profound medical expertise and in-depth technical knowledge, we can develop products that fit today’s healthcare market and will shape the healthcare market of tomorrow – for the benefit of doctors and patients alike.

Currently, Cortrium is expanding internationally with Germany being its main market at the moment. Therefore, the company opened up a German branch office in Berlin in 2018.

The German customer support operates out of the office in Høje Tåstrup.

Please send your application including CV and to: openposition@cortrium.com. The start day is as soon as possible.

Apply Now

What to expect at Cortrium?

Foodie?

Enjoy a catered breakfast, lunch and fresh fruits. Every day.

Flexible hours

Morning person or night owl? We got you!

Public transport

Easy, barrier-free access and treehugger friendly workplace.

Free coffee & tea

Get your caffeine fix for free.