Cortrium Privacy Policy

Posted: August 20, 2019

Effective: August 20, 2019

Thanks for using Cortrium! Our goal is to deliver open and easily accessible medical grade sensors integrating with software for analysis. 

Here we describe how we collect, use, and handle your personal data and information when you use our websites, products, associated software analytics, and other services (‘Services’).

We believe that your data should receive the same legal protections regardless of whether it’s in our possession or on your home computer’s hard drive.


We collect and use the following information to provide, improve, and protect our services:

Customer account information. We collect, and associate with your account, the information you provide to us when you sign up for an account, when you contact our customer support or our sales department. 

Our services are designed to make it simple and easy for you to upload recorded data from our sensors to our 3rd party providers. Some of our services provide you with access to accounts that are controlled by our trusted 3rd party analytics providers. By agreeing to our privacy policy, you accept that Cortrium can use and process your account data to those 3rd party software providers.


We collect and store the following data:

  • Your customer account information (name, VAT number, address, email, telephone number, webpage, contact person(s) and contact information)
  • Products & analytics: Product identification number, of 3rd party software used
  • Patient related data: Gender, age, geographical area (NUTS 2) and date of data upload (see Appendix 1)
  • Customer sales and support services: Customer requests on products and services, tickets raised in regard to purchased or leased products and services
  • Cortrium Cloud: Process, transfer and store your uploaded files (sensor data), analytics performed (e.g. Holter reports) and analytics (aggregated data).


Basis for processing your data: We collect and use the privacy data as described above in order to provide you with the services in a reliable and secure manner. We also collect and use privacy data for our legitimate business needs. We will ask for your consent in advance or require that our partners obtain such consent if we are to process part of your privacy data for those or other purposes.

Usage information: We collect information related to how you use our services, including actions you take in your account (like editing, viewing, and moving files or folders). We use this information to improve our services, develop new services and features, and to protect your account from unauthorized usage.

Device information (e.g. laptop, tablets, smart phones): We also collect information from and about the devices you use to access our services. This includes IP addresses, the type of browser and device you use, the webpage you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to Cortrium.

Cookies and other technologies: We use technologies like cookies and pixel tags to provide, improve, protect, and promote our services. For example, cookies help us to remember your username for your next visit, also it helps us to understand how you are interacting with our services, and to improve them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use our services and interact with our functionality.

Marketing: If you register for our newsletter(s). We will, from time to time, send you information about new products, upgrades and other information for you as a user. Users who receive these marketing materials can opt out at any time (unsubscribe).

We sometimes contact organizations which do not use a Cortrium service. For organizations in the EU, we or a contracted third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by Cortrium, you can unsubscribe and remove yourself from our mailing list.

With Whom

Shared information: We may use your shared information collected for research purposes, however, we will not sell the information you shared with us to general advertisers.

Others working for and with Cortrium: Cortrium uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, continuously improve, protect, and promote our services. These third parties may access your information only to perform tasks on our behalf in compliance with this privacy policy. We will remain responsible for their handling of your information according to our instructions.

Law & Order and the Public Interest: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Cortrium or our users; (d) protect Cortrium’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.


Security: We want to keep your information safe. Therefore, we make use of a two-factor authentication, encryption of files, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behavior and content that may harm our services, you, or other users.

User Controls: You can access, amend, download, and delete your personal information by logging into your customer account and going to your account settings page. You can also limit the way we collect and use your data on the user control page of your account.

Retention: When you acquire an account with us, we will retain information you store on our services for as long as your account is in existence or as long as we need it to provide you our services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.


Around the world: To provide you with our services, we may store, process, and transmit information to locations around the world – including those outside your country. Information may also be stored locally on the devices you use to access our services.

Cortrium’s privacy policy is based on the legislation of transferring private and personal data within and from the European Union, and the European Economic Area, including contracts with our customers and affiliates.



Should we be involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that organisational change. We will notify you (for example, via a message to the email address associated with your account) of any such change and outline your choices in such an event.

We may revise this privacy policy from time to time, and will post the most current version on our website. If a revision significantly affects your rights, we will notify you.

Your Right to Control and Access Your Information

You have control over your processed information and how it is collected, used, and shared. For example, you have the right to:

  • Erase or delete all or some of your information in your customer account.
  • Change or correct personal data. You can manage your account and the information associated with it, as well as edit some of your personal data.
  • Access your data. You can also ask us for a copy of your personal data you provided to us.


Your personal information is controlled by Cortrium ApS – Denmark. If you have questions or concerns about Cortrium, our services, and privacy contact our Data Protection Officer at If he cannot answer your question, you have the right to contact your local data protection supervisory authority.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). The same applies for embedded content from other websites as if the visitor had visited the website of origin.

These websites may collect data about you, use cookies, embed additional third party tracking, and monitor your interaction with that embedded content, including a tracking of your interaction with the embedded content if you have an account and are logged in to that website.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular the device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with additional data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out the creation of a user profile, Hotjar’s storing of data about your usage of our website and Hotjar’s use of tracking cookies on other websites by following this opt-out link

We use Google Analytics, the Google TagManager and the AdWords and Remarketing Lists features of Google Analytics for Display Advertisers. We and Google use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to inform, optimize, and show ads based on your past visits on our website. This means that vendors including Google will display promotional material on other websites you visit across the internet.

You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.